Just called to attempt to have some repair work done. As I described my problem I was rudely cut off with "Let me just stop you right there because we aren't doing any repair work, only complete replacement. So you'll need to call someone who has a repair service." Maybe that is the case but the rudeness was awful.
We had a number of companies give us quotes, but Dekalb Roofing was by far the most professional. It was a pleasant sales experience without the aggressive tactics and nonstop attempts to upsell/pressure us that other vendors used.
On time and friendly work crew. They took pride in their work and cleaned up well after the work was done.
I was not at home because I was working. They become belligerent because I was not home. I had no idea they would call or come that day. I have never been treated so rudely by a company I was trying to give my business to......it was very upsetting. All I needed was one day's notice to be at home.
We'd definitely recommend them to anybody for roofing services, gutter, or gutter covers, etc!
The work itself was executed flawlessly. Staff was on-time, friendly, and did a superb job! They got the work done in less than the time than they anticipated, and the quality and attention to detail is very much evident.
We have used DeKalb Roofing for years - and LOVE them! Our parents and extended family, even my neighbors, have used them. They have great pricing and very high standards of work. I would never use anyone else....don't hesitate, give them a call. Oh, and I am a real customer. I rarely post reviews - was calling them today schedule getting gutters cleaned out and saw they only had 3 reviews. Cheers to them!
Communication was excellent, with quick response times and informative emails/calls/visits.
I was treated very rudely on the phone. They could not give me an expected date to come out, they called me on the day they were coming but I didnt know it was them because they did not leave a message. When I called them back to check on the status of my service call, they angrily said "I called you several times and you didnt answer. I cannot come back till later this week". Two days later they called and said "I will be there in an hour."
Dekalb Roofing Company is a US Roofing Contractor based in Decatur, Georgia. Dekalb Roofing Company is located at 3653 Redwing Cir, Decatur, GA 30032, USA.
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