Thursday arrived and the service was still not completed, I again, stated it was ok to take until Friday to complete the buffing and scratch removal. I came in on Friday to pick up my car and was charged a different price. I had to argue to have it at $220 as they wanted to charge me $287. That was a terrible thing to do as the price promised was $200. And if the shop decided to change the price or increase it, they need to tell the customers ahead of time as I wouldn't have taken my car there. Finally, the scratch removal was done poorly, there are still scratches on the panels that were supposed to be removed. And it took them four days, just to do buffing and scratch removal and it was not done well at all. I agreed to have the car in the shop for an additional two days, as I did not want to rush and have the quality compromised and the work was still poor.
After reading the reviews I decided to take my car into Decatur Pro but the work done was poor. I got a price of $200 to get the buffing and scratch removal done on my car. I took the car in on Tuesday and was promised to have the car back by Wednesday at 5pm, but it wasn't completed then. I stated that it was ok to keep the car another day as I did not want the process to be rushed and compromise quality. During the time my car was in the shop, a price difference was never communicated to me prior to the service or during the service.
The overall service here is good. A lot of committed dates along the 5 month stretch for an antique restoration; the 5+ month duration is expected, so no false commitment dates were needed. The desk clerk literally has no customer service skills. She was overheard having unfriendly customer conversations on my multiple visits, so my interactions with her were very limited in words with a dash of her "I don't like customers" demeanor. The owner is more business minded.
No way this could be true when the battery was dead and the car just needs a starter. Finally he admitted that he didn’t have time to examine my car.
I was lied to about the repairs needed. After diagnosis, was told I would absolutely need $1000 in repairs, went somewhere else to find out the necessary repair was actually only $70. Completely felt taken advantage of. Will definitely not be returning, and strongly encourage you to stay away from this place. They're the epitome of a shady mechanic, I'm very disappointed.
I came in because of a burning smell coming from my car. After telling the office about it, Steve came and checked the vehicle. He told me he would have to heat the engine up and run a check on it. I was overall pleased with the quickness and customer service, but I was still charged $45 for their work- just for them to tell me a large plastic bag was caught underneath my car and had melted there. I'm disappointed about the charge, but overall relieved nothing worse happened.
I also noticed a dent on my trunk that wasn't there prior to taking in the car. Note to others: remember to take pictures of your car prior to bringing it in for any work done. I am unsatisfied with the buffing and scratch removal job, given that I allowed my car to be in the shop an additional two days. Also if a shop wants to charge a certain price, they need to let the customers know ahead of time or prior to service. They cannot quote a price and change it up after service is completed as that is unprofessional. Finally, the buffing and scratch removal job was poorly done. There are still scratches on the panels that were supposed to be buffed out and the polish/ finish was not good at all.
Do not trust this shop. I feel lied to , and I wasted a week of my time .
Took my car here after reading reviews. I was told by Steven or Steve that they would look over my car and give me a call. Over a week later, no calls. I decided to make a trip back up there I noticed my car in the same parking position. He really did not want to look at me when I ask if he had looked over the vehicle. He’s said that the car has many problems.
Decatur Pro Auto Repair is a US Car Repair based in Decatur, Georgia. Decatur Pro Auto Repair is located at 301 Dekalb Industrial Way, Decatur, GA 30030, USA.
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